Kotak Mahindra Bank

Project Name Kotak Mahindra Bank Inbound Customer Support Services
Project Description

Process Description: -Bank Based Customer Support Service Inbound

Work Description: - Bank Customer Support Services Voice - Inbound

Industry Vertical: - Customer Support, Level 1 Support

Contract: - 3 year

Seats Required Minimum Seats Allotted  50 Seats

Monthly = 25000K*50 Seats*3 Shift = 37.50000 INR Lack (taxes applicable)

Type of Project Bank Customer Support Services Voice - Inbound
Turn Around Time  

Shifts: - 8 Hour / 3 Shift, 24/7.

Contract 3 year
Certifications Required

Documents/Certifications Required:-

1. Company Profile

2. Network Diagram

3. Technology details including Dialer/ACD

4. Centers photographs (Floor, Management area, IT/HR/Training Rooms)

5. Last 2 years Balance Sheet and Profit and Loss statement

6. Memorandum and Articles of Association

7. Director’s profile along with senior Management profile

8. (preferably in Telecom Vertical)

9. DOT Licenses (Domestic & International). Domestic is required.

10. STPI Registration (Optional)

Payment Frequency

Billing Cycle: - Monthly

Business Procurement Fee

10 Lack. Cash / DD at the Time Signup in the Bank Office

Slot Booking Charges; 2 lacks INR 

Signup Place

Kotak Mahindra Bank Corporate Office

Challenges faced

Note: - The commercial terms are non-negotiable and  Who Interested Please Mail the Company Profile with LOI 


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