GTO Call Centers provides customer service support 24x7. We also dispatch service and technical support personnel according to escalation protocol. Through our technological innovation, end to end Cisco set up and customized solutions, we offer a superior level of service and provide databases that can be maintained and accessed locally or across the web.
GTO Call Centers Customer Service includes:
Customer care and support
Catalog / Order entry
DRTV/ Direct response
Appointment setting / Sales visit
Credit card/ Order processing
Multi-language and communication support
Order management and fulfilment services
What Sets us Apart?
Our voice quality is unparalleled because of our CISCO IP based network – you can make your customer feel as if they are calling next door!
We promote encouraging culture and innovative technology to support our team of agents. We invest heavily in Process Training and Quality Excellence.
We Hire the best and the brightest:
Agents who are intelligent.
Agent with a neutralized or no accent.
Agents who are good listeners and capable of understanding the requirements of your customers.
This, along with extensive training ensures excellent experience of your customers every time they call up.
Back Office Support :
GT Outsourcing, Believes in a holistic approach towards customer experience management. We transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers.
Our services include:
Web Design & development.
Technical Support :
At GTO corporation, we build technical support solutions with multi-level back-up of technology and power. The front line team takes the initial call and solves the most common problems. The next level comprises the specialists in various aspects of the products for the most complex problems.
GTO corporation provides customer solutions and support for: